Refund Policy
Clear refund rules help protect both customers and the business.
1. Before Work Begins
If you cancel before any coordination, travel, booking, or work has started, you may be eligible for a full or partial refund, excluding any payment processing fees.
2. After Work Begins
If work has started, refunds may be reduced to reflect time, travel, coordination, third-party charges, or expenses already incurred.
3. Third-Party Delays
We are not responsible for delays caused by government offices, institutions, builders, family members, property access restrictions, or other third parties.
4. Failed or Incomplete Tasks
If a task cannot be completed, we will explain why and may offer a retry, partial refund, credit, or alternative next step depending on the circumstances.
5. Urgent Requests
Priority or emergency service fees may be non-refundable once coordination has started.
6. How to Request a Refund
Contact assist@backhomeassist.com with your name, task reference, payment details, and reason for the refund request.